Consumers face Hyde Park concert disappointment to Stevie Wonder.
Consumers who have bought tickets for Stevie Wonder's Hyde Park concert on Saturday night through online ticket agency Hydeparkconcerts.com have been left with no tickets and no refund from the company.
Sent to one customer in an email, Hydeparkconcerts.com suggested putting in a claim to the lady's bank as the company was unable to refund the monies paid. The email read: 'Unfortunately we have been let down by our suppliers for your tickets and are unable to supply them. Because we no longer use the merchant service provider that charged you we are unable to issue a refund back to the card that was used to book.
'Please contact your card issuer and instruct them to perform a chargeback for goods not received. If you paid by credit card then your booking will be insured under Section 75 of the Consumer Credit Act 1974. If you paid by debit card then Visa scheme rules will allow you to retrieve the funds.'
Sent to one customer in an email, Hydeparkconcerts.com suggested putting in a claim to the lady's bank as the company was unable to refund the monies paid. The email read: 'Unfortunately we have been let down by our suppliers for your tickets and are unable to supply them. Because we no longer use the merchant service provider that charged you we are unable to issue a refund back to the card that was used to book.
'Please contact your card issuer and instruct them to perform a chargeback for goods not received. If you paid by credit card then your booking will be insured under Section 75 of the Consumer Credit Act 1974. If you paid by debit card then Visa scheme rules will allow you to retrieve the funds.'
No comments:
Post a Comment